Could do with some work all round (Rating 2.6/5)
Not bad, but not great. The salon, though newly moved into, feels a bit run down - lacks a clean edge to it. The team don't seem to really be working together yet and the interaction with customers didn't really flow. It just all felt a bit disorganised, but not in a creative positive way!
I had my hair put up and the result was OK - again not bad but not great. Unfortunately it was murder to take out, by far the worst I've ever had to undo and I lost a fair clump of hair in the process (and I'm very careful about how I unpick an updo).
A warmer more professional welcome from a reception person and a service that's a little more customer focussed and prompt will help. I have previously LOVED going here - so I hope things improve!
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