We had a booking at half 7, and after being greeted quickly, we were then left for around 20 minutes before having our drinks order taken. Another 20-30 minutes passed and our starters arrived before our drinks. We had also ordered shrimp crackers to come before the starters, these arrived a few minutes after the starters, but still before the drinks. Were reassured by the waitress that she would check where our drinks were, but we had to ask a different waitress another 5 minutes later when we still didn't receive them.
We then waited for a long time for someone to clear our starter dishes away, and then we waited...and waited some more for our mains. We weren't in any rush, but we had been in the restaurant for almost an hour and a half by this point and still no mains. The table of 4 next to us who arrived much later than us received their mains first, which the waiter mistakenly tried to give to us before realising. He then left one of the dishes on our table while delivering the others to the correct table, eventually coming back for it.
After a really long wait and no apology, our mains came. They were fantastic sized portions, and really worth the money. Both tasted really good, although the prawns in the noodle dish were really minute shrimps, we struggled to find many in there.
We had considered ordering a bottle of wine to share over our mains but were worried that it wouldn't arrive until we were finished so plumped for 2 glasses instead.
The servers were pleasant enough and quite friendly, but the place needs a much better strategy for service, much better staff training or simply more staff working. We couldn't catch anyone's eye, we weren't approached nearly enough and one bar man clearly could not cope with the amount of drinks orders, in our case we waited 25 mins for 2 glasses of wine to be poured. Glasses continuously piled up next to us on the bar surface throughout the night and it wasn't particularly appealing to be sat next to the mess.
Nice enough staff, they were clearly quite stressed with a backlog of orders and were rushing around to deal with customers. We still tipped them, but really poor management somewhere along the line. Shame, because the food is decent too!
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Kate Forsyth - 29/01/2016