Rating Hotel du Vin (Rating 3.0/5)
Our third visit to the hotel and on each occasion food and service was first class, however this time my main course wasn't up to it's usual standard and when asked if I enjoyed my meal (lamb tagine) I said no. I think the staff were taken aback when I said it was bland and tasteless. In fairness I was asked if I wanted something else from the menu however by this time I didn't feel like anything else. We were offered a complimentary coffee which we didn't want. After complaining I felt the service level we received fell away and suffice to say we did not enjoy our experience that day.
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john houston - 28/04/2014