Oh dear, this was disappointing. No10 does not come recommended. We looked forward to a wee 5pm deal and cosy get together at lunch. Glad it was a deal as we wouldn’t return!
We went in via main door and there was poor sign posting to eating area-we hung about until receptionist was free. No uniform on, staff-very casual almost dishevelled and unprofessional looking front line staff! This is a small hotel which charges high rates that don’t equate with its image or name.
We were led to seating area in bar area-large TV on with no music=no ambience. Very quiet which is fine but there was a lack of staff presence in bar apart from when they took our order. We didn’t see anyone during long wait for food which was then came cool/cold. Due to swift disappearance of waiter, it took a while to return the cold food-he appeared annoyed but took it away -was ages to return it again (dried ? microwaved) very hot. The meals were average-steak pie was tasty though.
Mix up with dessert had to be rectified- change of staff happened with no indication of this and bill also subsequently was wrong and over charged due to assumption by new waiter who thought we had more food than we had! Upon checking this out with 3rd waiter- but she was also unsure about price of 5pm deal and was going to add extra to bill without checking!
She asked if meal was ok and I said it wasn’t great. She didn’t acknowledge this and I felt overlooked and no consideration given to our poor dining experience. Won’t be back -average food, poor ambience and very poor customer service.
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Anne Mcginley - 13/02/2018