I booked Afternoon tea for two costing £29 which included a glass of Sparkling wine.
We arrived prompt at two pm to be told they did not have our booking,I gave them a copy of our confirmation email from 5pm.co.uk.After a wait we were taken to a table directly in front of the bar area where dinks are made and picked up by waiting staff to deliver to tables -meaning it is a very busy area to be seated at,there were other tables available but we're not offered to me. Our drinks were presented to our table along with clotted cream and jam! 20 mins later our sandwiches/cakes came to the table and after a wait of ten minutes I had to ask for our tea..
It was a beautiful day in lovely surrounding ideal for afternoon tea but it all was quite disappointing.
However,the staff were all very nice,well presented and polite, they lacked leadership and were working as individuals and not as part of a team which meant the service was disjointed. I probably would not be a returning customer .
Was this review helpful Yes
Lesley Brodie - 17/08/2015