On arrival at citation we were greeted and asked after I gave my name if it was a voucher. I presented the voucher to told to choose a seat as it was empty at the time.
After the server came to the table he asked me what type of voucher it was, I reminded him I gave him the voucher 5 mins ago but he insisted I explain it to him which felt slightly embarrassing as this was a birthday lunch for my friend.
We ate our meals and also were made aware of any supplements we had to pay on dishes or cocktails which was fine.
On asking for the bill, I noticed a massive over charge so questioned it.
It took 2 attempts to explain the voucher to the waiter and myself count up the supplements for the waiter to agree I had been charged £15 to much. The staff had clearly no experience on how to redeem this voucher while organising your bill and clearly had little or no training in customer service when it came to me questioning it.
Poor service, over priced supplements put on most cocktails and items. Thought on the outset this seemed like a good deal, but now realise its not very good value for money.
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Eleanor Stevely - 27/05/2018