Rated 4.3/5
40 Wilson Street, Merchant City, Glasgow, G1 1HD

Quick Facts

  • Food
  • Ambience
  • Service
  • Value for money
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(from 981 ratings)
Scores are calculated from restaurant reviews of 5pm customers who have dined at the restaurant.

Citation Review

  • Rating Terrible service (Rating 2.6/5)
    The bar staff seem to think that they are more important than the customer. Firstly ask for a print out of the voucher even though 5pm don’t ask for this as I had booked via 5pm website. Had to email a copy to Citation so that the manger would approve our deal even though the reservation email was shown on my phone. Went to the table where no menus were available and the waitress told us of the 3 choices that she “thought” was available. Never asked if we wanted a starter. Asked for a coke which seemed to cause confusion as I was informed 3 times that’s it wasn’t part of the deal and I would have to pay for this.
    Jim McLaughlin - 31/03/2018

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