The restaurant was busy and I assume they were short staffed, but after 30 minutes without our dessert order being taken, this despite menus visible at our places, we gave up, paid for our wine and left. I have introduced a number of friends and colleagues to urban so I felt most unhappy that my husband's birthday had been spoilt. An apology re the delay and perhaps a complimentary coffee would have easily have resolved the matter but we were ignored to allow for a large private party which had spilled out from the private room. The business lost both our coffee and after-dinner drinks, staff got no tip and we didn't get a pudding which we had paid for. Very unsatisfactory all round.
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Anne Noddings - 09/06/2016