I've been to Collage many times and couldn't praise the restaurant, the food, staff and service enough. However, not this time. A huge disappointment and I was upset because our party included family from abroad. Firstly, we were placed in a very dark corner of the room and seemed to get forgotten about a lot of the time. While we were there the staff put out a lot of extra tables so that the place was crammed full. The service was slow - I don't mind a space between courses but they didn't clear away or ask if we would like drinks/water etc. When we got our sweet, the bread baskets and olives were still on the table and the table was full of empty drinks glasses and we had no drinks left or water. Eventually I went out to speak to the restaurant manager as I could see the staff were overstretched and they had more diners than they could cope with. It turned out that a coach party booking had been incorrect and they had more people than they could cope with - which meant the rest of us received poor service. Our table in particular suffered totally. The food, whilst okay, wasn't up to the usual standard, either. I must emphasise that the staff themselves were very pleasant, which just have been difficult under the circumstances. Finally when we got the bill, there were a couple of mistakes which I had to have corrected.
Sorry Collage, I think you are lowering the standard of the restaurant and the service by opening your doors to large coach parties that you clearly can't cope with. I won't say that I will never go back because it is still a good deal, but I would ask whether they are catering for any large parties before I booked.
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June Weston - 14/08/2011