We booked afternoon tea. The member of staff was absolutely lovely however she was pretty much alone with 1 agency person and was struggling to cope with the number of tables and orders. She was incredibly upbeat, professional and had a lovely smiling persona but it was impossible for her to provide us with coffee. We waited over 20 mins after ordering coffee and I had to then walk to the front to ask again before receiving it. The restaurant was so cold that we had to keep our jackets on, as did the other guests who had heaters provided.(we were asked also, but we were just about to leave).
The afternoon tea was okay, but being cold and waiting so long for coffee meant the focus was on this rather than the girlie catch up we had planned. I cannot praise the girl enough as she was amazing where others would have not coped half as well. She was the reason we stayed as long. She was a great ambassador for the restaurant. Im not sure if I'd return. Id like to this this was just a bad day and not the normal.
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Yvonne Ioannou - 17/02/2020