What can I say other than our experience was dreadful, start to finish!
We had been told we would be served onglet (hanger) steaks as 'steak of the day' - then ten minutes later the waiter came over and told us there were only two onglet steaks left, so two of my group agreed to have sirloin steaks instead but when the waitress eventually arrived with the food there was only one onglet steak?! This was apparently cooked medium rare so I took it but once it was cut open I could see it was cooked somewhere between blue and rare! I didn't bother to send it back!
Then when my friend cut into his sirloin steak it was very tough so he complained and asked for a different type of steak, to which the waiter replied 'sorry but you're on the discount deal!' This was very embarrassing for the group. Throughout the evening none of the waiters or waitresses knew which menu we should have and always had to be prompted to serve us. Dreadful service all night and we were made to feel like second class citizens due to the deal.
These 5pm deals are supposed to entice people into places when they are not doing well business wise or maybe attract people who haven't heard of the place before. Well last night's performance by your staff has definitely had the opposite effect and none of us will be back or recommending the place to anyone we know.
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Simon Gorman - 20/11/2016