Firstly, I tried to phone to say I was running late then stood for 10 mins before i was seen too. I changed my table from 4pm to 6pm over two weeks before the booking and it was not changed at Driftwood, I have the emails to prove it. They managed to get us a table which was fine. We ordered our food which was the fajitas and soft drink deal and we ordered 4 extra sides. The sides came quickly and we assumed the fajitas would follow soon after. Around 20 minutes later still no fajitas so we said to the girl who was waiting our table and said came back said there was a mix up in the kitchen so we had to wait for new ones to be cooked, over 35-40 mins after we had ate our sides the fajitas came.
Finally the girl brought the bill over and there was extra drinks on the bill that we never ordered so that had to be altered to what we actually did have.
I get its a busy place on a Saturday night but I just felt a lot of the mistakes could have been simple fixes. Even an apology for it would have been fine.
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Deborah McAuley - 16/02/2020