Our 1st and last time I'm afraid,we arrived a wee bit early, gave our details of booking, staff couldn't find and the announced out to us "did you book through 5pm that explains it, it often happens" 1st apology. Took to our seats fine, given menus, then left for ages, then asked any drinks, order took ages, drinks arrived 2nd apology about wait.
Food arrived about 20mins after drinks, nice food. Ate food, waited for table to be cleared but ended asking for dessert menu, 3rd apology about waiting and asking. Sweets arrived, nice but small. No mention of our free cocktails, so we asked again, was given list, we waited again, but ended up asking about taking our order, guess what 4th apology, as girl had completely forgotten us :( we got our drinks, very nice too they were. Asked for the bill then was given the wrong bill, we got charged for cocktails. OMG. They sorted it and guess what, 5th apology, as we left they were still apologising for the errors. This was my hubby's 50th birthday too and I had booked it, what a mistake to make. Not what I thought it would be its a pub in a shopping centre at the bottom of escalators, shame as the food is good and decor but felt ignored.
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Alan Foster - 20/08/2012