Chez Mal

Rated 4.3/5
Malmaison, 278 West George Street, Glasgow, G2 4LL
 

Quick Facts

  • Food
    4/5
  • Ambience
    4/5
  • Service
    4/5
  • Value for money
    4/5
  • Go back
    3/5
(from 371 ratings)
Scores are calculated from restaurant reviews of 5pm customers who have dined at the restaurant.
 

Chez Mal Review

  • Rating Probably wont go back (Rating 2.8/5)
    We have visited for the Sunday lunch menu several times and have previously commented to friends on great service and fantastic roast beef. However on this visit, we were not properly greeted, hence it wasn't properly explained that desserts had to be paid as extra for the extra lunch we booked (earlier when I enquired I was told they were included and we had to self serve today rather than order dessert.) Maybe there was a mix up over deals and additional purchases lunch, but although we were told we had to pay for an extra person, as completely expected nothing else was explained. Paying wouldn't have been an issue but everything was just rather confusing. Also I asked a few times for tongs to pick up bread for self serve, no one came back, eventually when I spoke to the server she said it would be dealt with. Also my roast beef was very chewy and gristly and I ate half of it only, same with Yorkshire pudding. The server did ask if I had an issue with it and I explained and when she brought the bill she said she had deducted the cost of the dessert which we had been told was included, service charge for the paid items was also still on the bill. I did express to the server my disappointment and she offered for her supervisor to speak to me. However I watched and she went to till, spoke to a couple of people didn't come back and we left. We had hoped to try the dinner menu next month but won't return.
    j bradley - 17/06/2019

Chez Mal Features

A La Carte A La Carte
Highchairs and Special Menu Available Child Friendly
Wheelchair Access, Toilet Disabled Access
House Wine House Wine
Separate Bar Separate Bar
Vegetarian Vegetarian

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