Lunch with my daughter yesterday. The food was excellent as it used to be when it was one of my favourite lunch places and the service was much improved over my last visit. It was, however, very disappointing for my daughter to find the tomato juice she ordered to be very 'watery' and tasting 'not right'.. She asked for it to be removed from the table, explaining why and declining an alternative. When the final bill arrived (which she was paying), she was further disappointed to find that not only had the cost of the tomato juice been included, but that the 'discretionary' 10% service charge had been added to the cost of the 5pm Big Deal price.She didn't want to make a fuss, so said nothing.
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Fiona Harrison - 09/04/2018