My wife and I had a 7pm booking for the Mllenium Hotel restaurant, on arrival the restaurant was very quiet with the exception of the conservatory area, we were met by a very pleasant young man who I believe was in charge of the restaurant. Our drink and food order was taken and delivered within reasonable time, however from there it was all down hill, the soup was tasty but was just warm and no more,this didn’t concern us too much,then however we sat for more than an hour waiting for our main course. We were approached three or four times to say yours is coming in a minute or two but to no avail for around an hour and twenty minutes, when the food arrived it was nice adequate but not plentiful.I’m not sure if there has been cut backs on staffing or a problem with system management at this hotel but something needs to be addressed in a hurry or this venue will end up with no customers using their restaurant.I
f there is any positives it is the location,the staff were very pleasant,the excellent price of this deal by www.5pm.co.uk and also when the gentleman in charge of the restaurant came over to take another drink order after we had waited over an hour for our main course I challenged him with the expectation that it would be a complimentary drink in way of an apology for waiting so long for our food to which he agreed and duly provided. Thank you for showing us kindness in what was obviously a challenging evening for the staff for whatever reason.
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Harry Cairney - 07/04/2018