Booked through 5pm online. Turned up gave my full name and time I had booked the young lady who greeted me then asked for my surname, first name, time of booking. Then wanted to see evidence that my booking had been confirmed ? I explained that I had booked on line it wasn't a voucher but she still insisted on seeing evidence of the booking, despite agreeing that my booking was on their system. Struggled to get my mobile phone out and find the confirmation before she was satisfied. I regularly use 5pm and this is the first time I have been asked to show confirmation! Had to ask for a menu also had to ask what the catch of the day was. Food was bad. We have been to Barolo Grill many times and it is a particular favourite of my husbands this was the worse meal we have had there.
Was this review helpful Yes
EILEEN McGOWAN - 12/01/2016