Having booked for a pre theatre meal with my wife, we arrived at 6pm and were shoehorned into a corner where my wife was left facing a tiled wall.
The starters were ordered and arrived after 10 minutes, acceptable as the restaurant was busy, the plates were cleared and we waited for the mains. After 25 minutes of waiting, a waitress asked if everything was okay and I said I thought that the service was very slow, she apologised and came back within 5 minutes with the mains, it was 6.45.
The manager came to take the order for the sweet, and asked why we complained about the slow service, my wife and I were surprised at his aggressive nature as he insisted that the times between courses was acceptable as the restaurant was busy, and if we were not happy to go somewhere else. This confrontation startled us, and several other diners commented on this.
If a restaurant cannot run a pre theatre menu within a reasonable time, try reducing the covers, as in this case there were obviously too many for the kitchen to cope with in a reasonable time, and to seat other customers where they need to apologise constantly for squeezing past.
This manager needs to have a good look at his attitude towards customers, 2 who will never return and will advise others not to use the restaurant.
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Derek Stark - 13/09/2018