Rating Birthday meal (Rating 2.4/5)
I pre-booked this meal in November for my wife's birthday. All 3 courses very good. When presented with bill I had to call manageress as the 5pm offer had not been applied. She stated that they had stopped doing the 5pm deal a long time ago. I showed her my booking confirmation on my phone which clearly stated the offer. She said she was unable to honour this and that I would have to take this up with 5pm. Having been the evening entertainment for the other diners in the restaurant I decided to cut my losses and offered her my card for payment. She came back with the card terminal and a printed copy of my booking. She said 'Here is your booking, it shows that you should be paying £26 per head'. As she pointed this out she quickly had to backtrack as the booking was identical to that on my phone clearly showing £23 per head. There were just the two of us so it was a matter of only £6. A perfectly good meal ruined by an ill mannered manageress. An embarrassment to the hospitality trade!
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omkar panesar - 31/12/2016