Terrace Restaurant - Crowne Plaza

Rated 4.1/5
18 Royal Terrace, Edinburgh, EH7 5AQ
 

Quick Facts

  • Food
    4/5
  • Ambience
    3/5
  • Service
    4/5
  • Value for money
    4/5
  • Go back
    3/5
(from 39 ratings)
Scores are calculated from restaurant reviews of 5pm customers who have dined at the restaurant.
 

Terrace Restaurant - Crowne Plaza Review

  • Rating Good food. Poor service. Won't be back (Rating 3.0/5)
    I booked the festive lunch for 3 people in the Terrace restaurant. Despite confirming the booking with the hotel, our party arrived to find that the restaurant was closed for renovation. The concierge then informed us that we would be served in the bar. Not good but we went along with it. The barman initially ignored us & then pointed us in the direction of the 'out of commission' Terrace Restaurant! Needless to say the restaurant was deserted & did not appear to be in use. We then returned to reception. Reception staff were unaware of the lunch menu & all members of the management team were 'in a meeting'. To cut a very sorry story short we were eventually accommodated in the club lounge, the festive menu located & we had a nice, if rushed, time. The only people who were any credit to the organisation were a new employee who sorted out the whole mess and the kitchen staff. The food was tasty & well presented. Had time permitted we would have gone somewhere else. The management team, who were strangely conspicuous by their absence, have absolutely no idea about team work, customer care or communication. Very disappointed.
    Kate Doherty - 17/12/2016

Terrace Restaurant - Crowne Plaza Features

2 courses £21 A La Carte
Al Fresco Dining Al Fresco Dining
Highchairs, smaller portions, special menu Child Friendly
Wheelchair access, disabled toilet Disabled Access
£19 bottle House Wine
Seated Outdoor Smoking
Car Parking is charged as provided by ParkingEye, their are pay stations on site. Parking
Private Bar Private Bar
Separate Bar Separate Bar
Vegetarian Vegetarian

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