Never again! (Rating 1.8/5)
Disappointment with this experience started before I even got to it. Had a phone call from the salon 2 days prior to my appointment saying the time I requested on 5pm was not available (I booked this appointment 5 days before the call). Was told the salon did not offer online booking, my requested time was not available and could I go in slightly later than requested. Was fine with that. However I did get to the salon before my original requested time and, low and behold, I was greeted and seated straight away! Salon looked very clinical from the outside with the door and windows having a frosting over them. Inside was very white, again very clinical looking and feeling. Not sure if it had been a dental clinic or such previously and owners didn't change the look but not extremely welcoming for a hair & beauty salon. Had booked in for a full head highlights, cut and blow dry, came out looking like I've only had a cut and blow dry! Stylist did not introduce herself, told me my hair was actually 'far too damaged with excess colour' and my hair 'probably wouldn't take to highlights'. Tried to explain that I had had my hair highlighted for many years previously without issues and had only gone back to as close to my natural colour 6 months ago and hadn't been for any for or cut/colour since then as was growing my hair. All fell on deaf ears BUT she did highlight my hair (with an already pre-prepped bowl of bleaching agent) & left the formula to work it's magic. As expected my hair did come up well. However, as she said she had to add a toner (at an additional cost I must say, this has usually been included in the cost in my previous hair salons). I went along with it, after all she is the expert. She did explain the cut she thought my hair needed and I stressed I would like to keep the length as much as possible, so out came the scissors. Happy with her suggestion, I knew my hair needed the weight taken out of it (I have loads of hair and it is extremely thick too) so was happy with this. As she started drying my hair I noticed that I couldn't see many of the highlights she had put through my hair. Didn't say anything as I thought it was down to the lighting in the salon. Love the new cut, almost exactly as I had imagined it to be only a tiny bit shorter that I hoped. When I met my husband later in the day he wondered what had happened to my original plan for having my hair highlighted. I am presuming the toner used was actually a lot darker than I wanted and to have paid what I did for the service I, as you can imagine, not a very happy customer.
Throughout the service my stylist and her partner/manager spoke at length in their own language and making jokes (laughter gives that away) whether it be a personal conversation or work related conversation they were having no-one knows.
Beware of the hidden extra costs that get added on by the staff at varying prices. All in all I was disappointed with the service I received.
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