Crowne Plaza - Isis Health & Beauty Spa

Crowne Plaza - Isis Health & Beauty Spa Reviews

• Treatments were great... (Rating 3.2/5)

  ...felt so relaxed during and afterwards. The girls in the spa were friendly enough. However the spa facilities really need sprucing up. Looked liked nothings changed since the 70s. Pool area very small though with no space for sun loungers. Also extremely warm in pool area, like a sauna itself. Jacuzzi too hot to even step into! The lunch was ok, but not great. Felt a bit rushed and regimented, like they had it all ready for us. Maybe even reheated. The pizza was just like a frozen pizza. Quite disappointing. Weren't asked if we wanted anything else... overall, ok value for money since the treatments were good but in future I'll probably go elsewhere.

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  Sara McFarlane - 28/03/2017 (permalink)
• not a relaxing spa day (Rating 2/5)

  The treatments we received were fine but I've had much better days elsewhere for beter value. The pool and facilities were very busy with lots of people for such a small pool, especially with swimming lessons on too. I asked for a robe to go between the pool and treatments only to be told there were none. At the end of my treatment, there were five robes on the back of the door. I asked if I could use one, only to be told they were for tomorrow's guests. The pool facilities are in need of a refurb. Just not a very luxurious or relaxing experience. Won't return or recommend it 😐

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  Lorraine Downie - 18/03/2017 (permalink)
• Great experience (Rating 5/5)

  Wonderful girls at Isis, so accommodating and helpfulf from the start changing times & making sure my friend & I were treated together. Sam at Isis went above & beyond to help sort everything out for me & my friend due to my health & childcare issues plus also gave us complimentary breakfast vouchers as we had booked room only at the hotel. My therapist was so kind & was very discreet regarding my health issues making it a very calm & relaxing experience. I appreciate that the girls could change my treatment based on my health & did not pry into my medical history with embarrassing questions which I find awkward. I left feeling refreshed after my five step facial & thoroughly enjoyed the treatment from start to finish. Myself & my friend both appreciated money off vouchers & samples that we were given. Can't recommend this place highly enough. Keep up the good work girls.

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  Gillian Taylor - 18/02/2017 (permalink)
• Helpful staff & so relaxing (Rating 5/5)

  A lot of people forget this little gem of a place exists in the Crowne Plaza but what a lovely group of therapists. So accommodating. Helpful from the start changing the appointment times I had booked via 5pm to the same time as my friend's so we could have treatments together & then rearranging the appointment & treatment for myself & my friend due to childcare & health issues. Sam at Isis went above & beyond to help sort everything out for me & my friend plus also gave us complimentary breakfast vouchers as we had booked room only at the hotel. My therapist Jac was attentive, friendly & helpful. My five step facial with hand & arm massage was amazing. I will definitely book to go back soon. My new favourite place to spa.

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  Gillian Taylor - 18/02/2017 (permalink)
• Excellent Spa Day (Rating 5/5)

  Had a lovely spa day with my friend recently. Staff were friendly and the customer service to detail was excellent. Lunch and glass of bubbly was great. Excellent value for money.

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  Jessie Hill - 14/02/2017 (permalink)