Not good spa experience (Rating 1.6/5)
We bought £55 per person “Twilight Thermal 3 hours Experience + Dinner” deal via 5pm, and were very excited to go to the spa. Want to say that dinner menu was lovely and good value for the money. However the spa experience was awful. Two facilities were out of order - hot benches room- completely out of order and aroma room- cold seats and holes/ missing tiles on the benches.
The level of chlorine in the pool was unbelievably high –my eyes were red all day next day. The big sauna was warm instead of hot. No ice available.
We weren't offered robes at the reception, so had to go back and ask.
The shower room is the other issue we experienced - out of four showers only two were functional! One was without a door, the other one with no water.
All these issues are completely unacceptable for a 5 star hotel.
Me and friends used to go to Blythswood spa all the time and always had good quality time there, however on this occasion the experience with Blythswood spa was so bad that we left after 1.5 hours.
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