Learn how to turn Karens into smiles with today's deal...

We're offering you an online customer service course for just £9.00 from Training Express.

Advance Your Career with CPD-Accredited Customer Service Training

Unlock the door to new opportunities with the CPD Accredited Customer Service Skills Online Course from Training Express. This flexible, self-paced programme equips you with the practical skills and confidence needed to excel in any customer-facing environment—whether you're starting out or looking to refine your expertise.

Course Structure & Modules

• Module One: Who We Are and What We Do
• Module Two: Establishing Your Attitude
• Module Three: Identifying and Addressing Customer Needs
• Module Four: Generating Return Business
• Module Five: In-Person Customer Service
• Module Six: Giving Customer Service over the Phone
• Module Seven: Providing Electronic Customer Service
• Module Eight: Recovering Difficult Customers
• Module Nine: Understanding When to Escalate

Tangible Outcomes & Flexibility

• Lifelong access lets you revisit materials anytime for a refresher.
• Nine structured modules ensure clarity and practical application.
• A digital CPD certificate boosts your CV and showcases your achievement.

Your Pathway to Success

This course is perfect for anyone working in retail, hospitality, call centres, or any customer-focused sector. Apply your new skills instantly—improve customer satisfaction, handle complaints professionally, and open doors to promotions or new job opportunities.

Why Choose This Course?

• No prior experience needed—start from scratch or build on existing knowledge.
• Learner-friendly platform accessible on mobile, tablet, or desktop.
• Tutor support available 24/7 for guidance whenever you need it.

Specifications

• Learner type: Self-paced online
• Total modules: 9 comprehensive sections
• Tutor support: Included (24/7)

FAQs

• How long do I have access to the course?
  You have lifetime access to all course materials.
• Will I receive a certificate?
  You will receive a digital CPD-accredited certificate upon successful completion. A printed version can be requested if needed.
• Can I study on my mobile or tablet?
  Yes! The course is fully compatible with all devices for flexible learning anywhere.

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