Learn how to be the best in the bizz with an online course…

We're offering you an online customer service training course for £9.00, saving you 40% off Mandatory Training’s price of £14.99.

Advance Your Career with Flexible Online Customer Service Training

Build confidence and expertise in customer-facing roles with this CPD-certified online course from Mandatory Training. Whether youre new to the field or looking to sharpen your skills, this comprehensive programme delivers the tools you need to excel.

Whats Included?

• 12 interactive modules: Available online for a full year.
• CPD-certified certificate: Awarded upon successful completion.
• User-friendly platform: Access on desktop, tablet, or mobile—study from anywhere.

Course Modules

• Getting Started
• Who We Are and What We Do
• Establishing Your Attitude
• Identifying and Addressing Their Needs
• Generating Return Business
• In-Person Customer Service
• Giving Customer Service over the Phone
• Providing Electronic Customer Service
• Recovering Difficult Customers
• Understanding When to Escalate
• Ten Things You Can Do to WOW Every Time
• Wrapping Up

Tangible Results & Practical Tools

This course equips you with practical techniques for handling real-world customer interactionsface-to-face, over the phone, and online. Learn how to resolve complaints, build rapport, and exceed expectations every time. Complete the course at your own pace and receive a CPD-certified digital certificate on finishing all modules.

Usage & Integration

The skills gained are invaluable across industries including retail, hospitality, call centres, healthcare, and more. Stand out when applying for new roles or bring fresh energy to your current position. Employers value certified customer service training as a sign of commitment and capability.

Specifications

• Format: 100% online, self-paced learning.
• Access: One-year unlimited access from enrolment date.
• Certification: Receive a CPD-certified digital certificate upon completion.

FAQs

• How long do I have access to the course?
  You have one year of unlimited online access after enrolling.
• Is this course suitable for beginners?
  Yes! No prior experience is required—just a willingness to learn.
• Will I receive a certificate?
  You’ll earn a CPD-certified certificate upon successful completion of all modules.

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