Customer Service & Communication CPD-Accredited Online Course

Master customer service and communication with Study Hub's CPD-accredited online course – now only £12 (was £12), save 43%!

Now

£12

£21

Mastering Customer Service and Communication Course
Added to Wishlist!

Customer Service & Communication CPD-Accredited Online Course

13 bought

Save 43%!
was £21

Master customer service and communication with Study Hub's CPD-accredited online course – now only £12 (was £12), save 43%!

Highlights

  • Course Summary: Gain expert-level customer service and communication skills with nine engaging online modules.
  • Expert Guidance: Learn from industry professionals and enjoy one-to-one weekday support during your studies.
  • Self Learning: Study entirely online at your own pace from anywhere, with no deadlines or fixed class times.
  • Flexible: Lifetime access lets you revisit all modules and resources whenever you need.
  • Certification: Receive a CPD-accredited digital certificate upon successful completion of the course.
  • Why/Perfect For: Ideal for anyone seeking to boost their CV, start or advance a career in retail, hospitality, or any customer-facing industry.
  • Comprehensive Content: Covers complaint handling, telephone etiquette, electronic service, and more for well-rounded expertise.
  • Career Advancement: Enhance your employability and open new job opportunities with recognised training.
  • No Experience Needed: Open to all learners aged 16+; perfect for beginners or those looking to refresh skills.

Full Details

Join the ranks of customer service superheroes – where each query becomes a chance to dazzle!

We're offering you a Mastering Customer Service and Communication Course for just £12.00 saving you 57% off Study Hub's price.

Unlock Your Potential in Customer Service & Communication

Step confidently into customer-facing roles with the Customer Service & Communication CPD-Accredited Online Course. Whether you're starting out or aiming for career progression, this flexible programme is tailored for success.

What You'll Learn

  • Module 1: Who We Are and What We Do
  • Module 2: Establishing Your Attitude
  • Module 3: Identifying and Addressing Customer Needs
  • Module 4: Generating Return Business
  • Module 5: In-Person Customer Service
  • Module 6: Giving Customer Service over the Phone
  • Module 7: Providing Electronic Customer Service
  • Module 8: Recovering Difficult Customers
  • Module 9: Understanding When to Escalate

Your Learning Experience

  • Nine self-paced modules filled with practical tips and real-world examples.
  • Lifelong access – study when it suits you, revisit content anytime.
  • One-to-one weekday support from experienced instructors.

Tangible Outcomes & Certification

  • No deadlines – fit learning around your schedule.
  • E-certification awarded upon completion (CPD-accredited), ideal for enhancing your CV or LinkedIn profile.

Usage & Integration

This course is perfect for professionals in retail, hospitality, or any customer-facing sector. Apply your new skills to handle complaints efficiently, communicate clearly across channels, and make your job applications stand out. Employers can also enrol staff to improve team performance and customer satisfaction.

Specifications

  • Lifelong access to all modules and materials.
  • No prior experience required – open to all learners aged 16+.

FAQs

  • How long do I have access to the course?
    You receive lifetime access to all materials, so you can learn at your own pace and revisit content anytime.
  • Is there support if I need help?
    You’ll get one-to-one weekday support from experienced industry professionals throughout your studies.
  • Will I receive a certificate?
    A CPD-accredited digital certificate is awarded upon successful completion of all modules and assessments.

Check out our other related deals:

How To Redeem

How to redeem

The Fine Print

  • Upon completion, you will be eligible to take an MCQ test and access a certificate of achievement or other accreditation options after passing.
  • A fee of £5.99 will apply for your CPD-accredited certificate - a PDF copy of your certificate will be sent to you via email.
  • Original hard copy certificates can be ordered for an additional cost of £9.60
  • May buy multiples as gifts.
  • Subject to availability.
  • Vouchers are valid until 24th May 2026.
  • Exclusively available on app.
  • Vouchers are valid for redemption for 30 days from purchase date.
  • *Admin fee based on checkout basket value applies
  • This deal will be advertised on site until 25.04.2026. Price is subject to change.

This deal is brought to you by StudyHub VAT number: GB399716234

This deal is brought to you by StudyHub VAT number: GB399716234

Loading...