Join the ranks of customer service superheroes – where each query becomes a chance to dazzle!

We're offering you a Mastering Customer Service and Communication Course for just £12.00 saving you 57% off Study Hub's price.

Unlock Your Potential in Customer Service & Communication

Step confidently into customer-facing roles with the Customer Service & Communication CPD-Accredited Online Course. Whether you're starting out or aiming for career progression, this flexible programme is tailored for success.

What You'll Learn

• Module 1: Who We Are and What We Do
• Module 2: Establishing Your Attitude
• Module 3: Identifying and Addressing Customer Needs
• Module 4: Generating Return Business
• Module 5: In-Person Customer Service
• Module 6: Giving Customer Service over the Phone
• Module 7: Providing Electronic Customer Service
• Module 8: Recovering Difficult Customers
• Module 9: Understanding When to Escalate

Your Learning Experience

• Nine self-paced modules filled with practical tips and real-world examples.
• Lifelong access – study when it suits you, revisit content anytime.
• One-to-one weekday support from experienced instructors.

Tangible Outcomes & Certification

• No deadlines – fit learning around your schedule.
• E-certification awarded upon completion (CPD-accredited), ideal for enhancing your CV or LinkedIn profile.

Usage & Integration

This course is perfect for professionals in retail, hospitality, or any customer-facing sector. Apply your new skills to handle complaints efficiently, communicate clearly across channels, and make your job applications stand out. Employers can also enrol staff to improve team performance and customer satisfaction.

Specifications

• Lifelong access to all modules and materials.
• No prior experience required – open to all learners aged 16+.

FAQs

• How long do I have access to the course?
  You receive lifetime access to all materials, so you can learn at your own pace and revisit content anytime.
• Is there support if I need help?
  You’ll get one-to-one weekday support from experienced industry professionals throughout your studies.
• Will I receive a certificate?
  A CPD-accredited digital certificate is awarded upon successful completion of all modules and assessments.

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