Have we found you the perfect way to get a head start on a new career path? Of course we have. Today’s deal is perfect for you...

We're offering you an online customer service assistant course for just £7.00.

Step into Customer Service Excellence with CPD Certification

Ready to advance your career or sharpen your customer service skills? The CPD Certified Online Customer Service Assistant Course from Lead Academy gives you the tools and recognition you need to stand out. Study flexibly online, learn at your own pace, and earn a certificate that showcases your commitment to professional growth.

What You'll Learn

• Experiencing Customer Care
• Equality and Diversity
• The Customer Service Assistant Role
• The Customer's Journey
• Telephone Skills
• Handling Complaints
• Communication Skills
• Practical Scenarios & Assessments

Key Takeaways

• Dive into eight engaging modules covering every aspect of customer service.
• Lifelong access—study when it suits you best, from anywhere.
• Receive a CPD-accredited certificate upon completion.

Results and Practical Tools

This course equips you with practical techniques for managing customer interactions. Build confidence in handling complaints, delivering excellent service, and fostering inclusive environments. Showcase your new skills with a recognised certificate—perfect for job applications or promotions.

Usage & Integration

Your learning applies across sectors: retail, hospitality, call centres, administration, and beyond. Whether you're seeking a new role or aiming to impress in your current job, these skills open doors and improve customer relationships everywhere.

Specifications

• Learner level: Suitable for beginners or those needing a refresher.
• No prior experience required—just internet access and an email address.

FAQs

• How long do I have to complete the course?
  You have lifetime access—study at your own pace without deadlines.
• Is support available if I get stuck?
  Yes! Dedicated support is available throughout your learning journey.
• Will I receive a certificate?
  You will receive a CPD certificate upon successful completion of the course. E-certificates and physical certificates are available.

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