When we arrived we were greeted with live music and the restaurant at first glance looked real nice, the ambience and atmosphere appealed to us initially. However after being seated at a round table up the top end of the restaurant we then waited 15 minutes for any attention. The staff were rushing around the restaurant, giving no chance to speak properly with them - the place was busy, fair enough but this should not affect the service. Bread was brought to the table, very small portion of butter for 5 people, just not good enough, should not need to ask for more.
We asked for water, this came in around 10 minutes. Drinks were served up just as the starters came out to the table. There was a coke missing we had to ask for it, that came in a matter of minutes although later one of the party had to throw her arm in the air to get some attention when looking to order more drinks. The food we all agreed was actually delicious, but felt the waiting time for dishes to arrive was too long and the portions too small.
During the meal I had staff banging into me as we were seated in the middle of the room, and the heat in the restaurant was unbearable, no air conditioning switched on until 9:30. Only one good thing to say about Guys is the food is good. Otherwise we would not recommend it to anyone.
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Joanne Wade - 13/09/2014