Grosvenor Casino and Grill - Merchant City

Rated 3.9/5
16-18 Glassford Street, Glasgow, G1 1UL
 

Quick Facts

  • Food
    3/5
  • Ambience
    3/5
  • Service
    3/5
  • Value for money
    4/5
  • Go back
    3/5
(from 195 ratings)
Scores are calculated from restaurant reviews of 5pm customers who have dined at the restaurant.

Grosvenor Casino and Grill - Merchant City Review

  • Rating Terrible- wouldn't be back!!!!! (Rating 2.2/5)
    Booked 5pm booking which includes 3 courses and a glass of bubbly for £11.95. Excellent deal, very cheap, therefore were not expecting anything amazing as you get what you pay for. However, for 3 of us we ordered a starter each, 2 prawn cocktails and 1 chicken wings. Prawn cocktails were okay although sauce was not mixed as covered in ketchup. Chicken wings were completely inedible as chicken was BLACK! Main courses we ordered 1 cheeseburger which was lovely! 1 grilled chicken which was 90% bone and no meat, and of the meat available, it was completely black and my appetite was gone, chips however were nice. Mushroom was burnt to a crisp as well as onion rings which were rock solid. 1 ordered steak which came freezing and was served with a butter knife. Desserts were OK, as I said you get what you pay for. We complained about the food and the waitress, Regina, was extremely apologetic and so helpful, offering us alternative main meals. We refused as we had lost our appetites so she offered 50% off of our bill as goodwill gesture. Regina obviously finished her shift just as we were finishing our main meals. Another waitress took over our table. She had no customer service skills whatsoever. She kept looking at our table and we felt as though she was avoiding us. She left us with our plates at our table for 20 minutes after finishing. Seeing that none of us had eaten much, she did not even ask how everything was and just took the plates away without speaking. She did not make us feel welcome at all. We understand when prices are low that you cannot expect amazing quality food, however we did expect it to be edible to say the least. The restaurant layout was stunning and Regina's service was excellent, however we will not be back!
    Emma Manley - 09/01/2016

Grosvenor Casino and Grill - Merchant City Features

Average price for 2 courses is £19.71 A La Carte
Wheelchair access and disabled toilet Disabled Access
£10.50 per bottle House Wine
Heated and seated area Outdoor Smoking
NCP on Glassford Street Parking
Separate Bar Separate Bar
Vegetarian Vegetarian

5pm Reviews

5pm reviews are written by real 5pm bookers who have dined at the restaurant they are reviewing.

Want to submit your own reviews?
Register on 5pm and you can review all the restaurants you book through the site and earn loyalty points for every review you submit.