On arrival at the restaurant we were seated by a very pleasant young blonde waitress. A young boy then brought up our drinks which were incorrect. Our starters were nice, however the main was disappointing. The spaghetti bolognaise consisted mainly of pasta and very little sauce and the beef with rice came out with the rice stuck together in a half sphere shape. On ordering desserts my partner asked if he could get a dessert off the main menu and we were advise by the young boy that we could but that there would be a supplement charge, we said that was fine. The desserts were lovely, albeit that an older gentleman waiter came over and took the plates from us rather abruptly although we had not quite finished. We were then presented with the bill which had charged us fully for the additional dessert. We spoke to the gentleman regarding this however he advised that we were not told there would be a supplement charge and that you have to stick strictly to the menu. The waiter started to create a scene within the restaurant to which we advised we would pay the full price of the dessert in addition to the bill. ON leaving the restaurant the manager had caught us on our way out and advised that he would take the full price of the dessert off the menu, which we did appreciate.
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Emma Jackson - 06/06/2012