Went to this restaurant because of 5pm Big Deal, before going to concert at nearby Concert Hall. Firstly must say absolutely no problem with food, good quality and hot. My complaint regards the service. Arrived around 5.35pm and restaurant busy but got our reserved table straight away. Service initially was a bit slow but acceptable. Finished our main course around 6.40 and this is where problem began. Took another 10mins for our place to be cleared and dessert ordered (simple ice cream dessert as part of deal). After another 10mins still no sign of dessert contacted staff to speed things up as concert commenced at 7.30. By 7.20 still no sign of dessert so had to leave without this and coffee (also part of deal). Manager on duty apologised and did not charge for our drinks which was appreciated. However the basic problem was a lack of staff as the staff at the time were doing their best. This is unacceptable when it appeared many people had booked tables and there was a concert close by. Senior Management should take note, Profit does not come before customer service!!
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Graeme Anderson - 14/04/2015