We booked in for half past 7 on a Thursday, the bar was not busy. When we arrived the service was good and we were brought our drinks by a cheerful member of staff, who was helpful. However, despite placing our order before 8 o'clock, we made the decision at 8.45 to leave as we had been served no food!! The order was simple - 5 burgers - there is no situation were it would be acceptable to wait this long!
When we told the staff we were leaving we were assured the food was 'just coming' but given no real apology or explanation.
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Chloe Brown - 21/11/2014