What a let down. I've been wanting to go to this restaurant for years as I'd heard excellent things about the food. The food was fine, however the reception from the staff was terrible.
For a start I have been using 5pm.co.uk for many years to make bookings - not once have I had to print my confirmation and take it with me. Each restaurant I go to always has my details on their bookings. But when we turned up here they didn't have my name on their list. When I told them I booked on 5pm they asked me to give them the printed copy, which I didn't have. Someone eventually agreed to allow us to have the 5pm deal and brought us our menus. Then strangely they asked the manager to take our choices....I spoke again of the 5pm deal and he said that we could not have it if we didn't have the print - despite the second guy saying we could. They weren't apologetic, quite the opposite. In order not to make a scene my partner and I agreed just to have one course each instead - as the place is quite expensive. I understand I should have perhaps printed the confirmation and taken it along - but to be spoken down to in a rude manner and for them to keep changing their minds was totally unprofessional.
We were only in there for less than an hour as they kept hovering around our table and giving us disapproving looks. We barely had time to swallow our last bite before they were over and taking our plates away. I've seen this before in restaurants which are really busy and needing tables back...but this place was half empty!!
We got the bill and left....and I'll never be back. Shame because the food is actually quite nice. But their attitude totally ruined valentine's for us.
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Debbie Lawrie - 18/02/2013